Refunds and cancellations

Consultations

• Cancelled two days or more before: full refund.
• Rescheduled up to one day before: moved to another time at no charge.
• Cancelled inside two days, or missed without notice: the fee is not refunded, as the time was held for you.
• Cancelled by us: full refund or a new time, whichever you prefer.

Written reports

A report may be cancelled for a full refund at any time before work begins. Once it has been prepared and sent it cannot be refunded, since it was written for you alone and cannot be returned or resold.

Products

• Damaged, wrong or missing: tell us within 7 days with a photograph and we will replace it or refund it, and we arrange the return.
• Energised items: yantras and rudraksha are energised individually before dispatch and are not returnable once sent, for reasons we hope are understood.
• Change of mind: we are not able to accept returns where an item is simply no longer wanted. Please ask before ordering if you are unsure, and we will tell you honestly whether it suits your chart.
• Return postage on any return that is not our error is payable by the customer.
• Gemstones: supplied only after a reading, and handled individually.

The retreat

• A 25% deposit reserves your place, with the balance payable before the retreat begins.
• Cancelled 30 days or more before: half the deposit is refundable. The remainder has usually already been committed to accommodation and therapists on your behalf.
• Cancelled inside 30 days: the deposit is not refundable.
• Moving to a later batch is usually possible, subject to availability. Groups are small, so it depends on what is open.

The course

Refundable in full before the first session. After teaching has begun, fees are not refundable, though a missed session can be caught up from the recording.

How a refund reaches you

Through Razorpay, to the same card or account you paid from, usually within 5 to 7 working days. Write to acharye@vedicenergy.com with your order or booking number.