Shipping and delivery

Where we ship

Across India, and internationally. Delivery is handled by Shiprocket and its courier partners.

How long it takes

• Dispatch: 3 to 7 working days. Energised items and anything made to order take the longer end of that, because the energising is done on the appropriate day rather than hurried.
• Within India: usually 3 to 6 working days after dispatch.
• International: usually 8 to 14 working days, longer where customs is slow.
• Orders are not dispatched on Sundays.

Charges

Delivery is calculated at checkout from the weight of the parcel and your PIN code. Orders above ₹5,000 are delivered free within India. International charges are shown before you pay.

We do not offer Cash on Delivery. Payment is taken at the time of ordering, through Razorpay.

Customs and duty

On international orders, any duty or tax charged on arrival is payable by you. We cannot predict these and they are not included in what you pay us.

Tracking

A tracking number is emailed the moment the parcel leaves us. Nothing needs to be requested. No signature is required on delivery.

If something goes wrong

• Damaged or wrong item: photograph it and write to us within 7 days. We will replace it or refund you, and we arrange the return.
• Not arrived: tell us if tracking has not moved for 7 days and we will raise it with the courier and pursue it on your behalf.
• Lost in transit: once a parcel has been handed to the courier it is in their care, and we are not able to offer an automatic replacement. We will pursue the claim with the courier for you. If you would like the security of insured shipping, tell us before you order and we will quote it.
• Wrong address given: a redelivery can be arranged at your cost.

Written reports

Sent by email as a document. Nothing is posted.